Field Service Engineer

An exciting career opportunity has arisen at Hugo Technology for a Medical Electronic Field Service Engineer, with a Digital Pathology focus.

On completion of Original Equipment Manufacturer training, the field service engineer will be responsible for the service, repair and commissioning of a range of the latest technological, highly advanced Digital Pathology (DP) systems, located in Hospitals and associated Laboratories.

Good report writing and root cause analysis skills are essential for this role, making sure faults are investigated and documented thoroughly allowing for successful diagnosis and repair strategies to be implemented promptly.

This position would suit a self–motivated, enthusiastic individual who has a willingness to learn and progress in the medical equipment industry. Exceptional customer service and strong communication skills are essential for this position as well as the ability to work within a team.

Hugo is committed to and will ensure that you receive world class training, with individual mentoring and a tailored training plan. Due to the nature of our business, all engineers will receive Original Equipment Manufacturer’s training.

About the Hugo Technology:

Hugo Technology Ltd is a thriving business that provides exceptional service to our customers that operate within the healthcare sector. We strive to maintain the highest standards throughout, ensuring our customers receive outstanding medical equipment repair and maintenance.

Our headquarters are based in Bromsgrove. Hugo Technology works in partnership with Original Equipment Manufacturers (OEMs), offering a bespoke service that adapts to each customers’ needs and requirements. For further information regarding Hugo Technology, please visit: https://www.hugotechnology.co.uk/

Role:

• To carry out professional device servicing, fault finding, repair, commissioning and installations.

• Be prepared to travel to all areas of the UK and Ireland depending on needs of the business.

• The engineer must take pride in their work, maintain high standards of competency, and adhere to the relevant medical standards.

• Complete all service paperwork and documentation to the agreed standard.

• Responsible for maintaining the work area and test equipment in a safe, compliant and tidy condition.

• Ensure that company’s policies and guidelines are adhered to at all times.

To be considered for this exciting opportunity, the following candidate attributes are essential:

• Ideally Medical and/or Digital Pathology Laboratory device repair and maintenance experience, however we will consider candidates with good electronic engineering experience.

• Previously worked in a technical field service role or within the medical industry and is comfortable working in a medical environment.

• Good technical analysis report writing skills.

• Root cause analysis experience.

• Personable and clear communication skills.

• Have a professional, flexible, self-motivated attitude.

• Have a “hands on” professional approach and a “can do” attitude.