We have a total back to base service team of 45 and we maintain greater than 35,000 devices at our service centres.
Hugo HQ
Bromsgrove

Stoke Heath Works,
Hanbury Road,
Stoke Heath,
Bromsgrove,
B60 4AD

Hugo 2
BROMSGROVE

Plot 9 Cartwright Road,
Saxon Business Park,
Bromsgrove, B60 4AD

Hugo HQ – Bromsgrove

Hugo HQ is our most recent site, giving us an amazing working space of around 20,000 square feet.  This new location forms part of our strategic growth plans and has consolidated a number of our buildings previously located on the SaxonBusinessPark, Bromsgrove.

This site is home to:

  • Engineer Workshops
  • Logistics & Warehousing
  • Customer Services
  • The Hugo Quality Team

 

Engineer Workshops

Our workshops are resourced by highly-skilled biomedical engineers, who work on a vast range of medical devices that cover nearly all of the care areas within a hospital setting. The activities undertaken in the workshop consists of both preventative maintenance and device repairs. We support the Renal / Urology sector which includes more than 1200 units tested both back-to-base and at patient homes/clinics. In our Cardiac Care sector, we service Intra-Aortic Balloon Pumps as both back-to-base and field repair / servicing. Our enteral feeding technicians service and annually maintain approximately 30,000 enteral feed devices. This area represents the highest volume of devices tested by the Hugo business, and runs similar to a production line. In addition, we have also developed a technical area at Hugo HQ, where we carry out detailed investigations on our client’s behalf, which has at times also required us to provide official evidence as part of legal cases.

Logistics & Warehousing

We co-ordinate the management of client assets, which includes medical devices, spare parts, consumables and packaging. As part of our warehouse area, we have a decontamination suite, insured storage areas and a logistics / delivery capability using our company vehicles.  We also provide a white-glove pre-commissioning service for medical device installation throughout major UK NHS trusts.

Customer Services

We liaise with clients and plan all work accordingly for our field engineers and the back-to-base engineers. We also undertake the service contract management and coordination of end users, including the NHS, Scottish Ambulance Service and the major blue-chip OEM clients.

The Hugo Quality Team

With Hugo being ISO 13485 certified, our in house quality team is responsible for daily activities such as process design, procedure writing, data analysis, performance measurement, employee training, internal auditing at both departmental and individual levels, QC inspection, risk management in accordance with ISO 14971:2012, facilities maintenance and equipment calibration, and the analysis of feedback from our workforce and clientele. Our QMS system, managed by our Quality Team has received numerous commendations from our clients.

HUGO 2 – BROMSGROVE

Our Headquarters in central England is home to the following functions.

Logistics and Warehousing, where our team co-ordinate the management of customer assets, which includes medical devices, spare parts, consumables and packaging. As part of our warehouse area, we have a decontamination suite, insured storage areas, and also a logistics / delivery capability using our company vehicle, where we have also recently set up a pre-commissioning `white glove` service to offer medical device installation throughout major UK NHS trusts.

The Customer Services team liaise with all customers, and plan the workload accordingly for the field engineers and the back-to-base technicians / engineers. The planning team also undertake the service contract management and coordination of end users including the NHS, Scottish Ambulance Service and the major blue-chip OEM clients.

The Workshop is resourced by highly-skilled biomedical engineers, who work on a vast range of medical devices that cover nearly all of the care areas within a hospital setting. The activities undertaken in the workshop consists of both preventative maintenance and device repairs, where as part of this we support the Renal / Urology sector which includes more than 1200 units tested both back-to-base and at patient homes/clinics. In our Cardiac Care sector, we service Intra-Aortic Balloon Pumps as both back-to-base and field repair / servicing.

FIELD SERVICE

Hugo also has a team of 26 field service engineers across England, Scotland and Wales, who support a range of medical equipment including Patient monitoring, Ultrasound equipment, CT Injection equipment, Suction Oxygen Therapy equipment, Defibrillation equipment, and Liver Transplantation devices, where we service, repair, upgrade and install devices at all acute trusts across the UK. The Hugo field engineers are respected in every NHS trust, and we are also the UK service agent for Philips Healthcare.

Our field engineers have also been assigned to historic projects in the United States and Europe, where our expertise was needed to support our customers’ needs. We are also actively seeking new opportunities that may take us outside of the United Kingdom, and further broaden our horizons.

 

Visit Our Facilities

Get in touch with our team today and get a chance to be personally guided around our facilities and find out first-hand exactly what we do at Hugo.