We have a total back to base service team of 45 and we maintain greater than 35,000 devices at our service centres.
Hugo 1

4 Warwick Court.
Saxon Business Park,
Bromsgrove, B60 4AD

Hugo 2

Plot 9 Cartwright Road,
Saxon Business Park,
Bromsgrove, B60 4AD

Hugo 3

Blantyre Industrial Estate,

Hugo 1 – Bromsgrove

We have a team of 15 technicians and operatives who service and maintain annually approximately 30,000 enteral feed devices as a back-to-base model. This area represents the highest volume of devices tested by the Hugo business, and runs similar to a production line. In addition, we have also developed a technical area at Hugo 1, where we carry out detailed investigations on our customer’s behalf, which has at times also required us to provide official evidence as part of legal cases.


Our Headquarters in central England is home to the following functions.

Logistics and Warehousing, where our team co-ordinate the management of customer assets, which includes medical devices, spare parts, consumables and packaging. As part of our warehouse area, we have a decontamination suite, insured storage areas, and also a logistics / delivery capability using our company vehicle, where we have also recently set up a pre-commissioning `white glove` service to offer medical device installation throughout major UK NHS trusts.

The Customer Services team liaise with all customers, and plan the workload accordingly for the field engineers and the back-to-base technicians / engineers. The planning team also undertake the service contract management and coordination of end users including the NHS, Scottish Ambulance Service and the major blue-chip OEM clients.

The Workshop is resourced by highly-skilled biomedical engineers, who work on a vast range of medical devices that cover nearly all of the care areas within a hospital setting. The activities undertaken in the workshop consists of both preventative maintenance and device repairs, where as part of this we support the Renal / Urology sector which includes more than 1200 units tested both back-to-base and at patient homes/clinics. In our Cardiac Care sector, we service Intra-Aortic Balloon Pumps as both back-to-base and field repair / servicing.


Our Scotland location is an engineering hub, which we are using to grow and develop business opportunities in Scotland, which includes work for the Scottish Ambulance Service. We currently have 2 engineers based in Scotland, which has been invaluable when meeting the requirements of our Scotland-based customers and customer sites.


Hugo also has a team of 26 field service engineers across England, Scotland and Wales, who support a range of medical equipment including Patient monitoring, Ultrasound equipment, CT Injection equipment, Suction Oxygen Therapy equipment, Defibrillation equipment, and Liver Transplantation devices, where we service, repair, upgrade and install devices at all acute trusts across the UK. The Hugo field engineers are respected in every NHS trust, and we are also the UK service agent for Philips Healthcare.

Our field engineers have also been assigned to historic projects in the United States and Europe, where our expertise was needed to support our customers’ needs. We are also actively seeking new opportunities that may take us outside of the United Kingdom, and further broaden our horizons.


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